Refund policy
At AURELLISSE, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.
📅 Returns Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused and in good condition
- Proof of purchase (order confirmation email) is required
🚫 Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Intimates, swimwear, or accessories (for hygiene reasons)
🔄 Return Process
To initiate a return, please contact us at:
📧 support@aurellisse.com
Include:
- Your order number
- Reason for return
Once approved, we will provide return instructions.
💸 Refunds
- Refunds will be issued to your original payment method
- Please allow 5–10 business days after we receive your return to process the refund
- Original shipping fees are non-refundable
📦 Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
⚠️ Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We will:
- Offer a replacement, or
- Issue a full refund (no return required in some cases)
❌ Order Cancellation
Orders can only be canceled within 12 hours of placement.
After this time, the order may already be processed or shipped.
📍 Contact Us
Our support team will respond within 24–48 business hours.
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