Shipping policy

At AURELLISSE, we are committed to delivering your order quickly and reliably.

📦 Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays)
  • Once shipped, you will receive a tracking number via email

🌍 Shipping Time

Estimated delivery times:

  • 🇺🇸 United States: 5–10 business days
  • 🌎 International: 7–15 business days

Shipping times are estimates and may vary due to external factors.

💰 Shipping Fees & Options

✨ Free Shipping

  • Available on orders $60 USD and above

🚚 Standard Shipping

  • Orders $0.00 – $59.99 USD
  • Flat rate: $10.00 USD

⚡ Expedited Shipping

  • Flat rate: $20.00 USD

📍 Shipping Address

Please ensure your shipping address is accurate at checkout.

We are not responsible for:

  • Incorrect or incomplete addresses
  • Orders delivered to the wrong address due to customer error

📦 Tracking Information

  • Tracking details will be sent after shipment
  • Please allow 1–3 business days for updates

⚠️ Delays

Delays may occur due to:

  • High demand
  • Carrier issues
  • Customs clearance
  • Weather conditions

📬 Lost or Stolen Packages

Once marked as delivered, we are not responsible for lost or stolen packages.

Please contact your local carrier for assistance.

❌ Order Changes & Cancellations

  • Orders can be modified or canceled within 12 hours
  • After that, processing may already begin and changes cannot be guaranteed

📧 Contact Us

📧 support@aurellisse.com
Response time: 24–48 business hours